Refund and Returns Policy

Shipping and Delivery:

  • Shipping Address: Please ensure to provide the correct and complete shipping address during checkout. Include the recipient’s name, contact number, and any specific delivery instructions to ensure a smooth delivery process.
  • Delivery Method: Choose your preferred delivery method from our available options, including standard shipping, express shipping, or pickup from a physical store if applicable.
  • Tracking Information: If provided, you will receive a tracking number or link to track the progress of your shipment. This allows you to stay updated on the status of your order.
  • Estimated Delivery Time: We strive to deliver your order within the estimated delivery time provided during checkout. However, please note that delivery times may vary depending on your location and unforeseen circumstances.
  • Shipping Charges: Orders below Rs. 1000 will incur a shipping charge of Rs. 100. For orders above this amount, shipping is free for your convenience.

Return and Refund:

  • Return Policy: We accept returns within [insert timeframe] days of delivery. To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as received. Please contact our customer service team to initiate the return process.
  • Refund Policy: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, refunds will be processed within [insert timeframe] days via the original payment method or as store credit, depending on your preference.
  • Return Authorization: If required, please contact our customer service team to obtain a return authorization number before sending back your item. Returns without prior authorization may not be accepted.
  • Return Shipping: Customers are responsible for return shipping costs unless the return is due to a product defect or an error on our part. In such cases, we will provide a prepaid shipping label for your convenience.
  • Refund Status: We will keep you informed about the status of your refund throughout the process. You will receive notifications regarding the refund’s progress, including when it is pending, processed, or if any issues arise.

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