Refund and Cancellation Policy
At Adhunik Pest Control Pvt. Ltd., customer satisfaction is our priority. This Refund and Cancellation Policy outlines the terms under which refunds and cancellations are processed for our pest control services. By availing of our services, you agree to this policy.
1. General Principles
- Refunds and cancellations are handled on a case-by-case basis to ensure fairness and transparency.
- All refund and cancellation requests must be initiated through the designated communication channels (email, phone, or in writing).
- This policy is subject to change, and the most recent version will be available on our website.
2. Cancellation Policy
2.1 Cancellation by the Customer
2.1.1 Process
- To cancel a scheduled service, you must notify us at least [Insert Timeframe, e.g., 24 or 48 hours] before the scheduled appointment.
- Cancellation requests can be made via:
- Phone: +91 9134153884
Email: adhunik.7501@gmail.com
- Phone: +91 9134153884
2.1.2 Conditions
- Before Service Confirmation: Cancellations made before the service is confirmed will incur no charges.
- After Service Confirmation: Cancellations made after service confirmation but within the stipulated timeframe may incur a nominal administrative fee.
- Late Cancellations: Cancellations made less than 4 Hours before the appointment will result in a cancellation fee of 499 rupees from the service cost.
2.2 Cancellation by Adhunik Pest Control Pvt. Ltd.
2.2.1 Reasons for Cancellation
We reserve the right to cancel a service under the following circumstances:
- Unsafe or hazardous conditions at the property.
- Incomplete or inaccurate information provided by the customer.
- Natural disasters, extreme weather, or other force majeure events.
2.2.2 Refund for Company-Initiated Cancellations
If we cancel a service for reasons not attributable to the customer, a full refund will be issued, or the service will be rescheduled at no additional cost.
3. Refund Policy
3.1 Eligibility for Refunds
Refunds are granted under the following conditions:
- Service Cancellation by Customer: Refund eligibility depends on the timing and nature of the cancellation (see Section 2).
- Unsatisfactory Service: If the delivered service is proven to be ineffective despite following all pre- and post-service recommendations, partial or full refunds may be issued after an investigation.
- Overpayment or Billing Errors: Any excess payment or billing errors identified will be refunded promptly.
3.2 Refund Request Process
To request a refund, the customer must:
- Provide proof of payment (receipt or transaction ID).
- Submit a written request detailing the reason for the refund via:
- Email: [Insert Email Address]
- Postal Address: [Insert Company Address]
Refund requests are reviewed within [Insert Timeframe, e.g., 7 business days], and the decision will be communicated promptly.
3.3 Non-Refundable Cases
Refunds will not be granted in the following scenarios:
- Failure to follow pre- or post-treatment guidelines provided by our team.
- Dissatisfaction due to factors outside our control, such as reinfestation caused by external conditions or customer negligence.
- Services already completed and delivered as per the agreed terms.
4. Fees and Deductions
4.1 Administrative Fees
- For cancellations made after service confirmation, a nominal fee may be deducted to cover administrative costs.
4.2 Non-Refundable Expenses
Certain expenses, such as transportation charges, chemical costs, or third-party contractor fees, may be non-refundable if already incurred at the time of cancellation.
5. Rescheduling Policy
5.1 Customer-Initiated Rescheduling
- Customers may request to reschedule services at least [Insert Timeframe] before the appointment.
- Rescheduling is subject to availability and may incur a rescheduling fee for repeated changes.
5.2 Company-Initiated Rescheduling
- If we need to reschedule a service due to unforeseen circumstances, we will notify you promptly and offer alternative dates at no additional cost.
6. Dispute Resolution
If you are dissatisfied with the outcome of a refund or cancellation request, you may escalate the issue through the following steps:
6.1 Internal Review
Submit a detailed complaint to [Insert Email Address] for internal review. We aim to resolve disputes amicably within [Insert Timeframe, e.g., 7-10 business days].
6.2 Arbitration or Mediation
If the issue remains unresolved, disputes will be settled through arbitration or mediation as per the governing laws of [Insert Jurisdiction].
7. Exceptions to the Policy
This policy does not cover special circumstances such as:
- Services availed under promotional offers or discounted packages, which may have specific cancellation and refund terms.
- Long-term contracts or subscription-based services, which may require separate agreements.
8. Timeline for Refund Processing
- Approved refunds will be processed within [Insert Timeframe, e.g., 10-15 business days] from the date of approval.
- Refunds will be credited using the original payment method unless otherwise agreed.
9. Contact Information
If you have questions or need further clarification regarding this policy, please contact us:
Adhunik Pest Control Pvt. Ltd.
Address: Lane no 8, gouranganagar, near Promodgarh Ward office, Newtown, Promodgarh, Kolkata, West Bengal 700162
Phone: +91 9134153884
Email: adhunik.7501@gmail.com
This Refund and Cancellation Policy aims to build trust and provide customers with clear guidelines for handling service-related concerns. Always consult a legal professional to ensure your policies comply with local laws and industry standards.
